When you’re feeling angry at someone, it helps to empathize with them, and consider their feelings. What does “empathize” mean?
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Question 2 of 5
2. Question
Which of the following emotions is the worst one to express when you’re trying to resolve a conflict?
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Question 3 of 5
3. Question
Comments from an angry parent should be taken personally because they are mad at you?
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Question 4 of 5
4. Question
Which of the following is not a tip in preventing conflict?
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Question 5 of 5
5. Question
The team you are managing, includes a group of girls who range in age from 18 to 30 years old. Whilst on the field the girls play fantastically and well work as a team however off the field there is a lot of tension and many of the girls have complained about disagreements between the players. In your role as a team manager which of the following steps would you take to resolve the conflict:
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